Interstate or overseas holiday travel can be such a fun and exciting time. New cultures, new experiences rest and relaxation for some some, exciting adrenalin fuelled activities for others. But what happens when fun turns to tragedy?
Australians are avid overseas travellers, with over 9 million Australian taking overseas trips each year. in 2016/17 1,600 Australians died overseas. These figures are only set to rise.
Organising repatriation or funeral services on your own overseas can be complex and expensive when you don’t know what you are doing. In some countries the law and bureaucracy can also complicate the expediency of handling an untimely death. Despite the deceased having an Australian passport we are bound by the laws of the country we are visiting and this can be a confronting situation when families are distressed in shock and or grieving.
Robert Nelson, of Robert Nelson Funerals said “in one case we handled a few years ago the person died on a remote Island in Greece in the middle of summer. There was no refrigeration and no chance to get the person off the island for days. A large fish tank was seconded from a restaurant and turned into an ice box until the body could be transferred to Athens before coming back to Australia.”
Should death occur overseas the first point of contact is your insurer. They will be able to advise you of your entitlements. You should be mindful that simply having travel insurance does not guarantee your claim will be accepted. Most travel policies have extensive terms and conditions. Illegal or some extreme activities, riding or driving while under the influence may also result in the insurer rejecting the claim.
Once the insurer has accepted the claim, they generally work with assistance companies that provide advise and assist with organising the funeral or repatriation services. These companies in turn work with specialist in house funeral companies to provide on ground services and expertise.
The family will need to make a choice of having a burial or cremation in the country of death or repatriate the body back to Australia.
Body Repatriation is a highly specialised field and is best handled by experienced competent professionals. Many countries do not have the type, style or standard of funeral service or body storage that many might be expected in Australia.
All bodies being repatriated by air back to Australia will need to be fully embalmed. In Australia this is generally performed by members of the Australian or British Institute of Embalmers. Overseas it may be performed by doctors or universities and is not a normal procedure in funeral service in those countries. The quality and standard of preparation can be less than satisfactory.
The despatching funeral service will organise , collection of the body, all necessary local documentation, a specialised and hermetically sealed coffin, suitable for air transfer. They will liaise with their own government authorities for death and health certificates and other formal documentation that may be required. In addition they will work with the Australian Consul within that country as well as Airlines and Customs brokers.
These processes cannot occur overnight and you would expect some delay before the body can be returned home. This can add to the distress of families back home.
Robert says, “in a case we dealt with in the North of England the Coroner only worked in that town once a week and we had to wait for more than week before the coroner could commence their investigation.”
Before arrival home the family will have needed to contract a local funeral service provider, who will arrange for the collection of the coffin from the airport on arrival and clearance from Australian Customs. The local funeral director will then organise local documentation for burial or cremation, this may also take a number days to organise.
So what happens when you are not insured or the insurer will not accept your claim?
You will be left to organise all of this on your own. Be mindful there are specialists in international repatriation in Australia that have strong connections throughout the world. you should use these resources in order to save you time and avoiding over payment.
When death occurs away from home but in Australia thing are a little different. When death occurred interstate most bodies used to be flown home. This entailed using a funeral director at the place of death and another in your home town. It can be quite costly. Whilst this still happens today, most bodies are road transported by specialist crews and vehicles. This mean they can collect the body from the hospital or coroner and transport directly to the home town funeral director. Generally this is seen as the most expedient and cost effective solution.
There is no doubt when death occurs away from home and often in sudden and unexpected ways it adds to the trauma of the situation. However, behind the scenes their are teams of dedicated, skilled, professionals working around the clock to ensure your loved ones are returned as quickly as possible.
Robert is a fifth generation funeral director and Managing Director of Robert Nelson Funerals in Melbourne, Australia. He is a member of the British Institute of Embalmers and skilled in International and Interstate repatriation service. he has strong connections in this field throughout the world